Preparing for your House Cleaning with A Clean House Division of Lakeshore Exterior Cleaning
- Remember that the cleaner has a 1 hour window for arrival. If your appointment is for 9:00, the cleaner has an arrival window from 9:00 to 10:00. This reduces stress for the customer and the cleaner.
- Please be present for the initial cleaning so that you can meet the cleaner, walk around your home and tell him/her exactly what you want done in each area. Also, when he/she is finished, again walk around with him/her to be sure everything is to your satisfaction. Sign the cleaning list he/she is working from, to show your consent to the cleaning, and that you are satisfied. This is very important, as all areas you want recleaned can be finished before the cleaner leaves. If you cannot be present during the beginning and ending of the cleaning, please have someone else who can explain your areas of concern, as well as approve the cleaning at the end. We try to do re-cleans in the same visit, so all is to your satisfaction before the cleaner leaves your home.
- Be sure most of the clutter is picked up before the cleaner arrives. Extra clutter and disorganization can take up time that could be used doing the actual cleaning, resulting in increased fees for you.
- Have your vacuum ready for use, as well as any cleaning supplies you want the cleaner to use.
- If you need to cancel, please do so before 24 hours of your appointment. Before this time, you may reschedule or cancel without penalty.There is a $25 cancellation fee if your appointment is cancelled from 24 to 2 hours before the scheduled visit, and if cancelled within 2 hours of the visit or not at all, the fee is the full price of the cleaning. This same fee applies if the service provider cannot gain entry into the home.
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